92glo Privacy Policy

92glo ("we," "us," "our," or "the Platform") is committed to protecting the privacy of all users who access and use our online casino and sports betting services at 92glo.net. This Privacy Policy has been prepared in accordance with our obligations as an internationally licensed online gambling operator and reflects our genuine commitment to data protection best practices.

This document sets out: what personal data 92glo collects from Pakistani players and other users; the legal basis on which that data is processed; how it is used, stored, and protected; who it may be shared with; how long it is retained; and the rights that users hold in relation to their personal data.

Please read this Privacy Policy carefully alongside our Terms and Conditions. If you have any questions about how 92glo handles your personal data, our support team is available 24/7 via live chat at 92glo.net.

The data controller responsible for personal data collected through the 92glo platform is the Operator holding the international gaming license under which 92glo operates. Full details of the Operator's legal entity and registered address are available upon request by contacting [email protected].

The data controller is responsible for determining the purposes and means of processing your personal data and for ensuring that all processing activities comply with applicable data protection obligations under the licensing jurisdiction.

92glo collects the following categories of personal data from users, depending on the nature of their interaction with the platform:

92glo collects personal data through the following channels:

• Directly from you: When you complete the registration process, submit KYC documentation, make deposits or withdrawals, contact customer support, or interact with any form on the 92glo platform.
• Automatically: Through cookies, session tokens, server logs, and device fingerprinting technologies that operate in the background when you use the 92glo website or any associated mobile interface.
• From third parties: From KYC verification service providers when they return identity check results; from payment processors such as JazzCash and EasyPaisa when transactions are processed; and from fraud prevention databases where a transaction triggers a risk flag.

92glo uses the personal data it collects for the following specific purposes:

• Account Management: Creating, maintaining, and securing your 92glo account, including processing the 92glo Login authentication and managing account preferences.
• KYC & Age Verification: Verifying that all account holders are aged 21 or above and confirming their identity in accordance with our licensing obligations. This is a mandatory, non-optional use of your data.
• Payment Processing: Facilitating PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, and maintaining transaction records for financial compliance purposes.
• Anti-Money Laundering (AML) & Fraud Prevention: Monitoring transactions and account behaviour for suspicious activity, reporting where required by our licensing authority, and protecting the platform from financial crime.
• Responsible Gambling Monitoring: Using gameplay and transaction data to identify potential problem gambling behaviour, enforce deposit limits and self-exclusion requests, and ensure compliance with our responsible gambling obligations.
• Customer Support: Managing and resolving support queries, complaints, and disputes through live chat and email correspondence.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve platform performance, user experience, and game offerings.
• Marketing Communications: Sending promotional emails and notifications where you have provided explicit consent. You may withdraw this consent at any time.
• Legal & Regulatory Compliance: Meeting obligations under the terms of our international gaming license, responding to lawful requests from regulatory authorities, and maintaining records required by applicable law.

All personal data processing carried out by 92glo is conducted on one or more of the following lawful bases:

• Contractual Necessity: Processing required to fulfil the contract between 92glo and the user — including account creation, KYC verification, payment processing, and game operation.
• Legal Obligation: Processing required to comply with the requirements of 92glo's international gaming license, anti-money laundering regulations, and other applicable legal obligations.
• Legitimate Interests: Processing carried out for the legitimate business interests of 92glo, including fraud prevention, platform security, and technical improvements — provided those interests are not overridden by the user's fundamental rights and freedoms.
• Consent: Processing based on explicit, freely given, informed consent from the user — specifically applicable to marketing communications and non-essential cookies. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

92glo does not sell, rent, or trade personal data. We share user data only in the following limited circumstances, and only with parties subject to binding confidentiality and data protection obligations:

• KYC Verification Providers: Identity and age verification data is shared with our licensed KYC verification service partners solely for the purpose of completing mandatory identity checks.
• Payment Processors: Financial data is shared with JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank as necessary to process your deposit and withdrawal transactions.
• Gaming Software Providers: Limited gameplay and account data may be shared with our third-party game providers solely to enable you to play their games on the 92glo platform.
• Fraud Prevention Services: We may query external fraud and AML screening databases with transaction and identity data where a risk flag is triggered.
• Regulatory Authorities: We are obligated to disclose relevant user data to our licensing authority or other competent regulatory bodies when required by law or licensing conditions.
• Legal Proceedings: We may disclose personal data in response to valid court orders, subpoenas, or other binding legal processes.

As 92glo operates under an international gaming license, certain personal data may be processed or stored on servers located outside Pakistan. Where such international transfers occur, 92glo ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Privacy Policy.

These safeguards include contractual data protection clauses with all data processors and hosting providers, encryption of data in transit and at rest, and access control measures that limit who can view transferred data. By using the 92glo platform, you acknowledge and consent to the international transfer of your personal data under these safeguards.

92glo retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by our legal and licensing obligations. The following general retention periods apply:

• Account and KYC Data: Retained for a minimum of five years following account closure, in accordance with anti-money laundering record-keeping requirements under our gaming license.
• Transaction Records: Financial transaction data is retained for a minimum of five years from the date of the transaction.
• Gameplay Records: Bet history and game session data is retained for a minimum of three years for dispute resolution and regulatory audit purposes.
• Support Communications: Customer support interactions are retained for a minimum of two years for quality assurance and dispute resolution purposes.
• Marketing Data: Marketing preference and communication data is retained until you withdraw consent or request deletion, whichever is earlier.

Once the applicable retention period expires, personal data is securely deleted or anonymised in a manner that prevents re-identification.

92glo uses the following types of cookies and similar technologies on its platform:

• Essential Cookies: Required for the core functioning of the platform, including maintaining your 92glo Login session, remembering your account authentication state, and ensuring the security of your session. These cookies cannot be disabled without breaking core platform functionality.
• Functional Cookies: Used to remember your preferences — such as language settings, preferred payment method display, and responsible gambling reminder settings — to personalise your experience.
• Analytics Cookies: First-party analytics cookies are used to understand how users navigate the 92glo platform, which pages are most visited, and where technical issues may arise. This data is aggregated and anonymised. 92glo does not use third-party advertising analytics networks.
• Security Cookies: Short-lived session security tokens used to protect against cross-site request forgery and other common web security vulnerabilities.

You may manage cookie preferences through your browser's settings. Please note that disabling essential or security cookies will impair your ability to use the 92glo platform normally, including the ability to log in and maintain a session.

92glo implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Key measures include:

• TLS/SSL encryption for all data transmitted between your browser or device and 92glo's servers.
• Encryption of sensitive data fields — including KYC documents and payment information — at rest in our database infrastructure.
• Role-based access controls that restrict staff access to personal data strictly to those with a legitimate operational need.
• Regular internal security audits and vulnerability assessments of the 92glo platform and underlying infrastructure.
• Multi-factor authentication requirements for staff accounts with access to user data systems.
• Incident response procedures to detect, contain, and notify users of any personal data breach in accordance with our licensing obligations.

The 92glo platform is strictly for users who are 21 years of age or older. 92glo does not knowingly collect or process personal data from individuals under the age of 21. Age verification is a mandatory component of the KYC process and is enforced for all accounts before real-money activity is permitted.

If 92glo discovers or is notified that personal data has been collected from an individual under the age of 21, the affected account will be immediately closed, all data associated with the underage account will be securely deleted, and any funds in the account will be handled in accordance with our licensing obligations.

If you believe that an underage individual has created an account on 92glo, please contact our support team immediately at [email protected] or via live chat.

As a 92glo user, you have the following rights in relation to your personal data. To exercise any of these rights, please submit a request via live chat or email to [email protected] with sufficient information to verify your identity:

• Access: Request a copy of the personal data 92glo holds about you. We will respond within 30 days of a verified request.
• Rectification: Request correction of any inaccurate or incomplete personal data. Corrections to KYC data may require re-submission of identity documents.
• Erasure: Request deletion of your personal data where 92glo no longer has a legal basis to retain it. Please note that certain data must be retained for the duration required by our gaming license and AML obligations, even after account closure.
• Restriction: Request that 92glo temporarily restrict processing of your personal data — for example, while a data accuracy dispute is being resolved.
• Portability: Request an export of the personal data you have provided to 92glo in a structured, commonly used, machine-readable format.
• Objection: Object to processing based on legitimate interests or for direct marketing purposes. Your objection will be assessed and actioned promptly.
• Withdraw Consent: Where processing is based on consent — such as marketing communications — you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

92glo will not charge a fee for exercising any data rights request, except in cases of manifestly unfounded, repetitive, or excessive requests, where a reasonable administrative fee may apply. We aim to respond to all data rights requests within 30 calendar days.

92glo may send you promotional communications about bonuses, new games, PSL cricket betting offers, and other platform updates via email or SMS. We will only send these communications where you have explicitly opted in during registration or through your account settings.

You may unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link included in any marketing email.
• Updating your communication preferences in your 92glo account settings.
• Contacting [email protected] with a request to opt out.

Opting out of marketing communications will not affect transactional messages — such as deposit confirmations, withdrawal notifications, or security alerts — which are sent as part of the operation of your account and cannot be disabled while your account remains active.

92glo reserves the right to update or revise this Privacy Policy at any time. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date. Where changes are material — for example, introducing new categories of data collection or new purposes for processing — 92glo will make reasonable efforts to notify registered users via email or an in-platform notification.

Your continued use of the 92glo platform following the publication of any changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree with the revised policy, you should discontinue use of the platform and contact support to close your account.

If you have any questions, concerns, or requests relating to this Privacy Policy or 92glo's data practices, please reach out through one of the following channels:

• Live Chat: Available 24/7 on 92glo.net — the fastest way to reach our support team, with an average response time of under 3 minutes.
• Email: [email protected] — for detailed or document-related enquiries, including data rights requests. Responses are provided within 24 hours for standard enquiries and within 30 days for formal data rights requests.

Please note that the email address above is displayed as plain text for informational purposes and is not a clickable link. For the quickest response, 92glo recommends using the live chat function on the platform.